Artificial intelligence is not a future possibility, it is here already. It will reshape the way we work, and many of the most repetitive and mechanical jobs will disappear first. That is unsettling, and the headlines are designed to make it sound catastrophic. The truth is less dramatic and more interesting. When machines take care of the routine, the moments where a real human sits down with you, looks you in the eye, and gives you their time will become extraordinary.
That is the premise of this book. The very qualities that seem soft or inefficient today, trust, empathy, recognition, loyalty, are about to become the rarest and most valuable currency in business and in life.